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George Osborne has warned today of the threat of deadly cyber attacks. This follows a spate of information security breaches, most famously that of Talk Talk. It is, perhaps, unlikely that any system will ever be 100% secure, particularly where there are requirements for the general public to be able to enter data through a [...]

Back in April we commented on how American Airlines flights were grounded because of a software glitch with pilots’ iPads; yesterday the airline was impacted by a completely different IT problem.  Flights from Miami, Dallas and Chicago were grounded because of “connectivity issues”; there were also reports of problems with the American Airlines website.  The [...]

Whilst the most recent IT glitch at RBS attracted much media coverage; the inability of US Embassies globally to process visa applications since the 9th of June has attracted very little attention.  The stoppage has had a particularly severe impact on business travellers (who cannot use the visa waiver programme), and has already resulted in [...]

It is being widely reported that a number of American Airlines flights were delayed yesterday (Tuesday) evening when pilots were unable to view flight plans on their iPads because of a software glitch.  The number of planes affected is unclear, and the delays appear not to have been too severe; but it is a great [...]

The Bank of England yesterday published the report that it commissioned from Deloitte into the loss of the RTGS system on 20th October last year.  Making any sort of post-incident review public is pretty unusual in itself, but publishing such a warts-and-all account of the incident is truly remarkable.  In doing so,and sharing lessons identified, [...]

We have previously discussed the real and present threat that fires present to businesses, and have highlighted some of the steps that businesses should take to protect themselves, but this lesson has been reinforced by the recent fire at the South Oxfordshire and Vale of White Horse District Council offices. Having destroyed over 80% of [...]

NHS Greater Glasgow and Clyde announced today that its IT system is working again after two days of disruption affecting 11 hospitals.  However, the Health Board still doesn’t know what caused the problem in the first place. At one level you may question whether disruption to IT really matters – maternity and A&E services were [...]

Yesterday’s suspension of trading at Nasdaq, the second largest stock exchange in the US, must go down as one of the most expensive disruptions in history.  The 3-hour suspension led to a fall of nearly 4% in the share price of OMX Group which equates to roughly $200m or over $1m per minute.  The impact [...]

Sony Freeview Fiasco

Thousands of people across Britain have been unable to watch any Freeview channels on their Sony HXD digital video recorders since Friday evening.  Affected customers are complaining that they have wasted hours trying to retune their units and there are even claims that some people have bought replacement recorders.  The problem has been variously attributed [...]

An IT failure left Hinchingbrooke Hospital in Huntingdon unable to receive incoming calls for several hours yesterday afternoon and evening.  In some ways the hospital appears to have handled the disruption very well, with clear information for patients quickly available on the website; and the trust states that all scheduled activity took place as planned [...]