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At around 1130 GMT yesterday, users around the world started experiencing difficulties using Google services such as YouTube and Gmail.  Despite this, Google’s status dashboard continued to indicate that everything was working fine for some time.  Meanwhile, Google’s search engine appears to have continued to work normally. The problem was quickly traced to an outage [...]

We have often blogged about IT incidents within the banking sector and commented upon the frequency of these events; but how common are they?  Since April 2018, UK banks have had to report “Operational and Security Incidents” affecting personal and business current accounts to the FCA if they reach any of the following thresholds: > [...]

Twitter experienced a major outage last night, with tens of thousands of users around the world unable to use the platform for over an hour.  The issue appears to have been resolved now and Twitter have stressed that there is no evidence of a security breach; attributing the outage to an “inadvertent change” to their [...]

Cyber Threat to UK Universities

The National Cyber Security Centre has issued a specific alert to higher education institutions after a recent spike in attacks.  In particular, both Northumbria and Newcastle Universities have come under attack in the last few weeks.  These attacks come at the most critical time in the academic year, as universities recruit new students and prepare [...]

There is a strong sense of “situation no change” as the 2020s began with three high-profile IT problems in the UK Financial Services Sector. Firstly, the on-line banking services and mobile apps for Lloyds, Halifax and Bank of Scotland (all part of the Lloyds Banking Group) were all disrupted on New Year’s Day.  The disruption [...]

More IT Problems at TSB

You couldn’t make it up: only days after the publication of a highly critical report into a massive IT failure in April 2018, TSB experienced further IT problems last week.  Customers started noticing delays to payments arriving in their accounts on Thursday.  TSB attributed the delays to a “processing error”, and advised that this had [...]

According to a recent report by Forrester Research, ransomware attacks on businesses are up 500% on last year!  The report also states that many firms have felt obliged to pay ransoms, as attackers have become more sophisticated in targeting backups; indeed it states that paying a ransom can ‘be a valid recovery option based on [...]

Millions of users of on-line banking services have been hit this week by disruptions at three different banks.  Cashplus was the first bank to experience difficulties, the impact on customers was particularly severe as it is an on-line bank so people were unable to access their accounts, make cash withdrawals, or make or receive payments.  Then, [...]

The inability of BP stations to handle card payments for a period on Sunday evening has been widely reported.  There have been no reports of further problems since then so it appears that the glitch has been successfully resolved.  Meanwhile, the fault  in the UK’s Faster Payments system, which occurred a few hours earlier, has [...]

Major Outage at hostinguk

Web hosting firm hostinguk suffered a major outage at their St Asaph data centre.  Despite having “diverse fibre paths” to the site, the connection to the site was lost just before 9pm last night.  For many customers, the shock of finding that their website was down was compounded by the fact that they couldn’t contact [...]