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Business Continuity, Crisis Management & Information Security Solutions

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There is a strong sense of “situation no change” as the 2020s began with three high-profile IT problems in the UK Financial Services Sector. Firstly, the on-line banking services and mobile apps for Lloyds, Halifax and Bank of Scotland (all part of the Lloyds Banking Group) were all disrupted on New Year’s Day.  The disruption [...]

More IT Problems at TSB

You couldn’t make it up: only days after the publication of a highly critical report into a massive IT failure in April 2018, TSB experienced further IT problems last week.  Customers started noticing delays to payments arriving in their accounts on Thursday.  TSB attributed the delays to a “processing error”, and advised that this had [...]

According to a recent report by Forrester Research, ransomware attacks on businesses are up 500% on last year!  The report also states that many firms have felt obliged to pay ransoms, as attackers have become more sophisticated in targeting backups; indeed it states that paying a ransom can ‘be a valid recovery option based on [...]

Millions of users of on-line banking services have been hit this week by disruptions at three different banks.  Cashplus was the first bank to experience difficulties, the impact on customers was particularly severe as it is an on-line bank so people were unable to access their accounts, make cash withdrawals, or make or receive payments.  Then, [...]

The inability of BP stations to handle card payments for a period on Sunday evening has been widely reported.  There have been no reports of further problems since then so it appears that the glitch has been successfully resolved.  Meanwhile, the fault  in the UK’s Faster Payments system, which occurred a few hours earlier, has [...]

Major Outage at hostinguk

Web hosting firm hostinguk suffered a major outage at their St Asaph data centre.  Despite having “diverse fibre paths” to the site, the connection to the site was lost just before 9pm last night.  For many customers, the shock of finding that their website was down was compounded by the fact that they couldn’t contact [...]

Business Continuity Awareness Week (BCAW) 2018, with the theme “working together to improve organizational resilience”, ends today.  As usual there has been a busy programme of reports published, webinars hosted and live events around the globe; but what always interests us is the real business continuity stories going on around all this.  For some reason, [...]

TSB customers are experiencing a fourth day of disruption, following the migration of TSB customer data from Lloyds’ IT systems over the weekend.  The main impact on customers has been the inability to use internet and mobile banking but, more worryingly, there have been numerous reports of spurious transactions and, for a period on Sunday, [...]

BA in the News Again (Twice)

Last week attention was drawn once again to BA’s major IT outage back in May, which left tens of thousands of passengers stranded; when their owner, IAG, announced its half-year results.  There were various predictions of the cost of the disruption around the £100m mark at the time of the incident, but IAG announced that [...]

What a start to Business Continuity Awareness Week!  The theme for this year is Cyber Resilience’, and the week has started with the investigations and continued fall-out from what has possibly been the world’s largest cyber security event which occurred on Friday afternoon. A ransomware attack has spread throughout 150 countries, infecting more than 200,000 [...]