Crisis management training is designed to improve the individual and collective ability of incident management teams to deal with disruptions.
Crisis management training should be progressive; beginning with presentations and workshops before moving on to exercises as the team grows in ability and confidence. Various different aspects of crisis management training are discussed below. Training is offered in a variety of formats, including E-Learning.
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Cambridge Risk Solutions offers a wide range of crisis management training courses based on BS11200:2014 Crisis Management – Guidance and Good Practice. Typical requirements include:
Communicating with stakeholders is absolutely key to managing a crisis: a number of recent incidents have vividly illustrated the consequences of getting this wrong. This is particularly true of fast-moving information security incidents, and ISO 27001: 2012 includes several clauses relating specifically to communications during an incident. Appropriate training is necessary to equip senior managers with the skills and confidence to communicate effectively.
Cambridge Risk Solutions have proven expertise in the delivery of effective crisis communications training. Where required, we work with a number of selected partners to provide specialised content including media interview training. We can also enliven exercises with simulated press, TV and social media activity.
Maintaining an effective log of the information received and decisions taken during an incident is absolutely critical. Not only is it a vital resource for those who are managing the incident in real time, but it also enables productive post-incident reviews that identify the maximum learning. Too often though, the people charged with this responsibility have received no training to enable them to carry out this important role.
Other log-keeping training formats are available if required.
Click the button to see some examples of crisis management training and exercises.