What is Crisis Management? – Crisis Management, training and exercises explained!
Crises arise from many different causes but, regardless of the trigger, examples such as the Costa Concordia running aground and the PIP breast implant recall; have once again demonstrated the severe consequences of a crisis for the organisation itself and its stakeholders. A crisis can threaten the continued existence of the organisation; but it is important to remember that a crisis also presents opportunities for the well-prepared organisation to emerge stronger than before.
Cambridge Risk Solutions (http://cambridge-risk.com) gives a brief explanation of Crisis Management, and explains how we can help with training and exercising to improve your crisis management capabilities.
It is essential for organisations to develop and maintain a crisis management capability, in order to minimise the likelihood of crises occurring and to manage them effectively should they occur. Practical guidance on developing a crisis management capability is contained in BS 11200:2014 Crisis Management – Guidance and Good Practice. ISO 22301:2012 also defines requirements for incident management.
Crisis Management Training
Our crisis management training is designed specifically to help incident management teams to develop their crisis management capability, both individually and collectively. Our training takes many different formats including executive briefings, presentations and workshops. Read more about the different types of training offered here.
Once the appropriate training has been completed, each team will need to further develop their crisis management capability by taking part in appropriate exercises. Desktop exercises are extremely effective in, raising individual awareness of the business continuity plans, helping an individual to better understand their role within the incident management team and identifying any areas for improvement in the business continuity plan.
Crisis Communications Training
Communicating with stakeholders is a key component of managing a crisis: a number of recent incidents have vividly illustrated the consequences of getting this wrong. Our training equips senior managers with the skills and confidence to communicate effectively.