I read and enjoyed Sabrina Cohen-Hatton’s “The Heat of the Moment: A Firefighter’s Stories of Life and Death Decisions” last year but neglected to blog about it at the time. It was only when listening recently to media coverage of the London Fire Brigade’s (LFB) response to the Grenfell Tower fire that I was reminded [...]
Many high-profile incidents over the years have highlighted the importance of good crisis communications. This article provides some basic guidance on how to prepare.
You couldn’t make it up: only days after the publication of a highly critical report into a massive IT failure in April 2018, TSB experienced further IT problems last week. Customers started noticing delays to payments arriving in their accounts on Thursday. TSB attributed the delays to a “processing error”, and advised that this had [...]
Building on her previous studies over the last twenty years, Deborah Pretty of Pentland Analytics has recently published new research looking at “Reputational Risk in the Cyber Age”. The study analyses a sample of 125 reputational risk events over the last ten years including: The Samsung Galaxy Note7 recall; The Volkswagen emissions scandal; and Cyber-attacks [...]
It has been reported this week that thousands of Calor Gas customers have experienced delays in receiving their gas supplies; in extreme cases this has led to customers running out of gas for heating, cooking and hot water (although the number of these is not known). Calor first announced the problem four weeks ago, blaming [...]
I have really enjoyed this new book from Anthony Fitzsimmons and Derek Atkins, and would thoroughly recommend it to all those with an interest in risk management. The title is actually somewhat misleading, suggesting a narrow focus on reputation management; whereas the book actually takes a very broad look at a wide variety of behavioural [...]
How much could an operational disruption cost your organisation? This article summarises the findings of various research studies on this topic.
Effective Crisis Management requires a significant amount of preparation. This article suggests some reasons why organisations tend not to do this.
Some thoughts on how to plan and run Crisis Management exercises in order to maximise the training value.
The membership of your Crisis Management Team is crucial: this article gives some hints on getting the composition right.