How Often do Banks Suffer IT Incidents?

We have often blogged about IT incidents within the banking sector and commented upon the frequency of these events; but how common are they?  Since April 2018, UK banks have had to report “Operational and Security Incidents” affecting personal and business current accounts to the FCA if they reach any of the following thresholds: > […]

Latest BCI Supply Chain Resilience Report Released

The BCI Supply Chain Resilience Report has become an invaluable source of information for both resilience and supply chain professionals over the last few years.  The release of the 2017 report this week brings the picture right up to date. In many ways this year’s report confirms the patterns seen in previous years: 65% of […]

Telecoms Firm Fined £900k for 999 Call Failures

The Hull-based telecoms firm, KCOM, has been fined £900k by Ofcom over a failure of their 999 call service back in December 2015.  The 4-hour outage resulted in 74 emergency calls failing, so the fine equates to over £10 000 per call (or £225k per hour)!  Although Ofcom accepted that the root cause of the […]

A&E Closed After a Fire at Grantham and District Hospital

The A&E Department at Grantham and District Hospital in Lincolnshire is still closed today after a small fire at the hospital yesterday evening.  Nobody was reported to be hurt in the fire but it appears to have had a significant impact on power supplies and telephony.  As a result, ambulances had to be diverted and […]

Oxfordshire Fires: Business Implications of fire

We have previously discussed the real and present threat that fires present to businesses, and have highlighted some of the steps that businesses should take to protect themselves, but this lesson has been reinforced by the recent fire at the South Oxfordshire and Vale of White Horse District Council offices. Having destroyed over 80% of […]

Telephone Disruption at Hinchingbrooke Hospital

An IT failure left Hinchingbrooke Hospital in Huntingdon unable to receive incoming calls for several hours yesterday afternoon and evening.  In some ways the hospital appears to have handled the disruption very well, with clear information for patients quickly available on the website; and the trust states that all scheduled activity took place as planned […]

O2 Suffers Another Outage – Does BS 25999 Actually Work?

Unsurprisingly, the prolonged loss of service to hundreds of thousands of O2 customers this week has attracted widespread media coverage.  However, from the point of view of a Business Continuity professional, there are two interesting aspects to this story that have not been (widely) reported: This is only the most recent disruption that O2 have […]

Disruption to Telephone Service in Huntingdon

Numerous businesses here in Huntingdon had a reminder of the importance of Business Continuity yesterday when their ISDN phone service was unavailable for nearly 12 hours.  A fault at a BT exchange disrupted nearly 2000 ISDN lines in the town between 7.30 am to 6.30pm leaving many businesses with no incoming or outgoing call capability. It is important to […]