Impacts

The Cost of the Erith Fire and how much has Ocado Learnt from Previous Incidents?

It is rare to get detailed information on the costs of incidents; so the recent financial update from Ocado Retail, covering the period around the fire at their Erith fulfilment centre, is particularly interesting.  Comments by the company’s senior management, also raise a question mark over how much they have learnt from previous fires. A …

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Counting the Cost of the Twitter Outage

We have frequently commented on the high costs to businesses, most commonly banks, of IT glitches; but what is the impact when your business is entirely web-based? Yesterday’s disruption to Twitter, which left some users locked out and others receiving only an intermittent service, provides a fascinating case study.  It also provided some much-needed humour …

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