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Business Continuity, Crisis Management & Information Security Solutions

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As ever, it has been a busy start to Business Continuity Awareness Week (BCAW) 2021… Over the weekend, Santander in the UK suffered major technical issues affecting branch, telephone, online, app and card services.  Sadly, according to figures compiled by the Financial Conduct Authority, this seems to be part of an ongoing problem, with Santander [...]

In a chilling reminder of the Wannacry attack that hit the UK NHS in 2017; the Irish Health Service (HSE) is today dealing with a major ransomware attack .  The Health Service Executive has announced that it has closed down its IT systems in order assess the situation and to prevent any further damage. It [...]

Salesforce is still working to fully restore services to clients after a serious outage that began late last night.  Initially their entire portfolio of customer relationship management services were inaccessible to users; but most were restored within a few hours. As a major player in the software-as-a-service industry, Salesforce are clearly focused on keeping their [...]

Concerns are growing about the impact of a ransomware attack on one of the major oil pipeline networks in the US.  The Colonial Pipeline, which carries 100 million gallons of refined oil products a day from Houston as far North as New York, has been closed since Friday following a ransomware attack. Emergency legislation has [...]

There has been widespread media coverage over the last 24 hours of Peloton’s decision to recall Tread and Tread+ treadmills in response to a request from the US Consumer Product Safety Commission (CPSC).  The company’s share price fell 14% on the news, but is this just a fleeting overreaction?  At this early stage in the [...]

Having read Yossi Sheffi’s wonderful “The Resilient Enterprise” some years ago, I had high hopes for this book.  Sadly it didn’t quite live up to my expectations. The book is organised in six sections and, for me, the most useful content is contained in the second (“Living with Uncertainty”) and fourth (“Supply Chains for the [...]

Virgin Money was in the news again on Tuesday when its digital services were hit by technical problems.  It is reported that current account customers were unable to make transactions and access their accounts for much of Tuesday, with many expressing their frustration on social media.  The timing was particularly unfortunate, coming at the start [...]

We blogged back in June 2018 about an apparent steep rise in European automotive recalls over recent years.  Bringing the story up to date with the latest data from Sedgwick, we see another significant increase in 2019 followed by only a very modest reduction in 2020 (given the slowdown caused by the pandemic). Even including [...]

Only 48 hours after the dramatic launch of Alex Salmond’s Alba Party, the Herald on Sunday reported that the names of more than 4,000 people who had signed up to attend party events were inadvertently made public.  Amusingly (or not, depending on your viewpoint), the list apparently contained a number of high-profile SNP members.  The [...]

“Managing Risk in Extreme Environments: Front-Line Business Lessons for Corporates and Financial Institutions” has been on the bookshelves in our office since it was published in 2008 but, for some reason, I have only just got around to looking through it.  Given that The book is 12 years old, and I have not read it [...]