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Business Continuity, Crisis Management & Information Security Solutions

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The Business Continuity Institute (BCI) published their latest Supply Chain Resilience Report earlier this month.  Now in its eleventh year,  the 2019 report very much confirms the patterns seen in previous years: Excluding organisations who were not sure if they had experienced a disruption(!); 67% of respondent organisations experienced one or more supply chain disruptions in [...]

More IT Problems at TSB

You couldn't make it up: only days after the publication of a highly critical report into a massive IT failure in April 2018, TSB experienced further IT problems last week.  Customers started noticing delays to payments arriving in their accounts on Thursday.  TSB attributed the delays to a "processing error", and advised that this had [...]

My attention was captured yesterday by an interview on the Radio 4 Today Programme with the CEO of National Grid.  In the course of explaining the background to the widespread power outages last Friday, he first described the almost simultaneous loss of two producers of this scale as "rare, unique" and later as "pretty unique".  [...]

The Information Commissioner's Office (ICO) has today issued a notice of its intention to fine British Airways £183.39M for infringements of GDPR.  The proposed record-breaking fine relates to a well-publicised cyber incident in 2018, wherein user traffic to the British Airways website was diverted to a fraudulent site.  Personal data of approximately 500,000 customers were affected [...]

According to a recent report by Forrester Research, ransomware attacks on businesses are up 500% on last year!  The report also states that many firms have felt obliged to pay ransoms, as attackers have become more sophisticated in targeting backups; indeed it states that paying a ransom can ‘be a valid recovery option based on [...]

The last two weeks have seen two very important product recalls (back) in the news... We last blogged about the Whirlpool tumble dryer recall back in June 2016.  At that stage the recall had already been going on for more than 6 months, and the company was receiving much criticism for the length of time [...]

Business Continuity Awareness Week (BCAW) 2019 ends with the news today that Boeing has completed an upgrade to the 737 Max software, following the fatal crashes in Indonesia and Ethiopia.  Obviously the most important issue in all of this is the 346 lives that were tragically lost in the two crashes; but the question we [...]

Our daily blog series for Business Continuity Awareness Week (BCAW) 2019 continues with an update on information security.... Based on information from four of the five recognised accreditation bodies (CREST, IASME, APMG and QG Management Systems), there has been another big increase in the number of organisations achieving certification under the UK Government’s Cyber Essentials and [...]

We're still only on the second day of Business Continuity Awareness Week (BCAW) 2019 and we have another important news story... It was announced yesterday that Cow & Gate are recalling a batch of "Cheesy Broccoli Bake Stage 3 (10+ months) because it may contain small pieces of blue rubber, which makes this product unsafe [...]

I don't know how it happens, but you can usually rely on one or more big news stories during Business Continuity Awareness Week (BCAW); most spectacularly the Wannacry attack on the eve of BCAW 2017.  This year, two days into BCAW, we have the announcement of the WhatsApp surveillance attack.  Whilst, in some ways, the [...]