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The massive recall of Whirlpool tumble dryers announced last November is still dragging on.  The recall programme, which also affects the Hotpoint, Indesit and Creda brands; has already been criticised for the length of time ( up to 11 months) that some customers are waiting for a repair.  The company can expect renewed pressure to [...]

So far this week we have blogged about exercise-induced crises, IT outages, product recalls and data breaches; but, as BCAW 2016 draws to a close, the more observant amongst you will notice that we haven't touched on this year's theme - return on investment.  In our concluding blog for the week I therefore offer a [...]

Over the last two days we have blogged about two of the most prevalent forms of business disruption: IT outages and product recalls.  Today we turn our attention to another very common, and growing, form of disruption: data breaches. It was announced last week that Chelsea and Westminster Hospital NHS Foundation Trust has been fined [...]

BCAW 2016 continues, and today's blog concerns a long-running and very important story that has been going on for nearly a year now.  It was announced today that the President of Mitsubishi Motors, Tetsuro Aikawa, will stand down following the revelation last month that the company had been falsifying fuel emission tests for decades.  The [...]

You always hope for some good stories during BCAW; luckily this year is no exception and Lloyds Bank has obliged with a disruption to their website yesterday.  Details are a little unclear (the story doesn't appear to have been picked up in the mainstream media), customers started reporting problems with on-line banking services from about [...]

The A&E Department at Grantham and District Hospital in Lincolnshire is still closed today after a small fire at the hospital yesterday evening.  Nobody was reported to be hurt in the fire but it appears to have had a significant impact on power supplies and telephony.  As a result, ambulances had to be diverted and [...]

There was an interesting discussion of risk displacement on Radio 4's Today programme this morning in the context of the forthcoming Euro 2016 Finals. Sir Bob Broadhurst, formerly of the Metropolitan Police, was discussing terrorist threats; and specifically how, as we improve security at the most obvious targets, the terrorists turn their attention to 'softer' [...]

The human impact of the earthquakes on Thursday and Saturday in Japan's Kumamoto Region was immediately obvious with at least 41 people dead, homes destroyed and public services severely disrupted. It is only now though, as we move into the next working week, that the business impact begins to become apparent. Sony, Honda and Toyota [...]

Today marks the start of Business Continuity Awareness Week (BCAW) 2016, the annual event aimed at raising awareness of the importance of business continuity globally.  As in previous years, we shall be blogging regularly throughout the week. Unusually for me, I start of this blog with a quote from ISO 22313: "Exercises should be realistic, [...]

Thousands of homes in Derbyshire and Leicestershire were without water for much of the weekend after Severn Trent found unusually high levels of chlorine in its Castle Donnington reservoir.  A "Do not use" announcement was made on Friday, meaning customers should not use water for washing or even flushing the toilet - not just drinking. [...]