Practical, Cost Effective and award-winning

Business Continuity, Crisis Management & Information Security Solutions

Phone:

0800 035 1231 (Mon to Fri 9am – 5pm)

Suite 3, The Cotton Mill, Torr Vale Mills, New Mills, Derbyshire, SK22 4HS, UK

Product Recalls

How Serious is the Problem?

Quality and safety issues result in an ongoing problem of product recalls in many industry sectors.  In particular, data from the UK show a growing problem in the food industry:

Meanwhile, data from across Europe show a significant rise in automotive recalls in recent years:

A badly-handled recall puts consumer safety at risk, as well as damaging corporate reputations and hitting the bottom line.  It is important for all organisations that could be affected to adequately prepare for a recall.  Detailed good practice guidance is now available in PAS 7100: 2018 – Code of Practice on Consumer Product Safety Recalls and other Corrective Actions.

Planning

Many recalls are wholly ineffective: studies suggest that recalls of electrical products in the UK have a success rate of only 10-20%.  Some, like the high-profile Whirlpool tumble dryer recall, rumble on for years, gradually eroding consumer confidence and debasing the brand.  An effective recall requires considerable planning and preparation, including developing robust processes for:

  • Product traceability;
  • Customer traceability;
  • Product safety monitoring;
  • Communicating with customers, suppliers and regulators.

Training

Planning for a product recall must be supported by appropriate training.  This should begin with basic awareness training, to ensure that relevant staff know their roles in the key processes listed above.  The aim should then be to build on this with both:

  • Live exercises to practise staff members in the mechanics of a recall; and
  • Scenario-based exercises to practise senior management in decision-making.

Both types of exercise will also help to highlight gaps and flaws in procedures, thereby identifying opportunities for improvement.  Product recall training should be integrated into the organisation’s overall programme of crisis management training and exercising.

Get In Touch

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  • Business Continuity Planning

    Effective planning that takes into account risk evaluation and business impact analysis, supported by clear and concise crisis management. We work with you to develop user-friendly plans.

  • Business Impact Analysis

    The Business Impact Analysis (BIA) is one of the most important, and least well understood, stages of the Business Continuity Management Lifecycle; we can assist with your BIA.

  • Training and Exercising

    No Business Continuity Management programme is effective without a significant element of training. Moreover, ongoing Crisis Management training and exercising is key. We can provide objective training and exercising.

  • Risk Evaluation and Control

    Risk evaluation and treatment provide a process to identify, prioritise and managing your risks. Cambridge Risk Solutions can assist with risk management for business operational and information security risks.

  • Statement of Applicability

    Which controls do you need to have in place? How do you link your risk assessment process into your SoA? How do you ensure that you have effective controls in place? We can assist with your SoA.

  • Integrated Management Systems

    Management Systems assist with your on-going management, maintenance and continual improvement. We work with you to develop a fully integrated management system, enabling certification to ISO 22301 and ISO 27001.