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Business Continuity, Crisis Management & Information Security Solutions


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Suite 3, The Cotton Mill, Torr Vale Mills, New Mills, Derbyshire, SK22 4HS, UK

Desktop Exercise Case Study

Desktop Exercise Case StudyThe Client and Task

The client is a commercial research institute with approximately 100 staff. Having recently written a Business Continuity plan from scratch, they asked our consultant to facilitate a desktop exercise for their Crisis Management team. The agreed objectives for the exercise were as follows:

  • Improve familiarity with the Business Continuity plan;
  • Practise the Crisis Management team in making decisions in a crisis situation; and
  • Identify any gaps in the Business Continuity plan.

The Solution

8 members of staff attended the exercise; this included a mixture of primary members of the Crisis Management team and their designated substitutes as would likely occur in a real incident. The exercise was based on a ‘flu pandemic scenario which unfolded over a 2½ hour timeframe. As well as giving the team practise in working together, the exercise identified some specific areas where the existing plan was weak including:

  • Awareness of critical suppliers and their plans;
  • Methods for communicating with staff; and
  • Implementing arrangements for remote working.

Even before the ‘flu pandemic occurred, the plan improvements resulting from this exercise stood the institute in good stead to deal with both a significant power outage in July 2008 and the bad weather of February 2009.

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Overall, a thoroughly professional service and I am therefore delighted to recommend Cambridge Risk Solutions.

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  • Business Continuity Planning

    Effective planning that takes into account risk evaluation and business impact analysis, supported by clear and concise crisis management. We work with you to develop user-friendly plans.

  • Business Impact Analysis

    The Business Impact Analysis (BIA) is one of the most important, and least well understood, stages of the Business Continuity Management Lifecycle; we can assist with your BIA.

  • Training and Exercising

    No Business Continuity Management programme is effective without a significant element of training. Moreover, ongoing Crisis Management training and exercising is key. We can provide objective training and exercising.

  • Risk Evaluation and Control

    Risk evaluation and treatment provide a process to identify, prioritise and managing your risks. Cambridge Risk Solutions can assist with risk management for business operational and information security risks.

  • Statement of Applicability

    Which controls do you need to have in place? How do you link your risk assessment process into your SoA? How do you ensure that you have effective controls in place? We can assist with your SoA.

  • Integrated Management Systems

    Management Systems assist with your on-going management, maintenance and continual improvement. We work with you to develop a fully integrated management system, enabling certification to ISO 22301 and ISO 27001.