crisis management

Venn diagram showing three overlapping types of risk — financial risk (ACA/ACCA), project risk (PMI/APM) and operational risk (ISO 22301) — with their small area of overlap labelled 'Risk: one word, several meanings

Risk means different things to Different People. That’s the whole problem.

I spent a chunk of last weekend scrolling through risk management job vacancies, out of nothing more than professional nosiness (and a need to avoid 24/7 football). It’s not as if the confusion over what “risk” actually means was news to me — I’ve spent the best part of two decades watching it play out […]

Risk means different things to Different People. That’s the whole problem. Read More »

Relay baton dropped mid-handover, illustrating a failed third-party contract handover

What the Sats Marking Crisis Tells Us About Third-Party Contract Handovers

What the Sats Marking Crisis Tells Us About Third-Party Contract Handovers Every July, Year 6 pupils across England find out how they did in their Sats. This year, a lot of schools found out how their exam board did instead, and the answer wasn’t good. Pearson took over the £180 million Sats marking contract from

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Fire extinguisher behind break glass panel in an office corridor — the emergency plan nobody reaches for

Your Business Continuity Plan Exists. So Why Did Nobody Use It?

In my experience, organisations that come to me for consultancy often share a similar story. They had a business continuity plan in place, sometimes one they had developed internally, sometimes one built by a previous consultant. Something went wrong, and nobody invoked it. Not because the disruption was trivial, but because nobody felt confident enough

Your Business Continuity Plan Exists. So Why Did Nobody Use It? Read More »

Aerial view of a stone architectural maze with a clear navy blue path marked through it, representing navigation through complex ISO standards

ISO Spaghetti: Why the Standards Landscape Is Confusing (and What to Do About It)

The five standards worth knowing about ISO Spaghetti: Why the Standards Landscape Is Confusing (and What to Do About It) I have lost count of the number of tender documents I have reviewed that specify ISO 22301 and ISO 27001 and ISO 31000, sometimes with ISO 22361 thrown in for good measure. Occasionally all four

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Person taking notes during a business meeting on log keeping.

Common Mistakes in Log Keeping and How to Avoid Them

Log keeping is a cornerstone of effective incident management, ensuring clarity, accountability, and a robust framework for decision-making. For incident management teams, where swift actions and accurate records can be critical, avoiding common log-keeping mistakes is essential. By fine-tuning this process, teams can enhance their effectiveness and ultimately improve the outcomes of any crisis or […]

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Business professional taking notes at Cambridge Risk Solutions event.

What is Log-keeper Training?

Log-keeper training is a type of training that focuses on the development of skills related to logging and logging-related activities. It is designed to help individuals become proficient in the collection, management and analysis of log data. For the perspective of this blog, we are focussed on loggist training as part of a crisis management […]

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