This afternoon, a power failure at a communications centre brought major disruption to rail services across the Midlands and north-west England. Avanti West Coast, CrossCountry, East Midlands Railway, London Northwestern, Northern, TransPennine Express and Transport for Wales were all affected. Not one operator having a bad day. Seven, at once, because of a single point […]
None of It Was Mine to Fix: What a Trip to the Alps Taught Me About Contingency Planning I’ve just got back from a few days in the Alps, and the getting there and back was, in its own small way, a masterclass in exactly the thing I spend my working life advising other people
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What the Sats Marking Crisis Tells Us About Third-Party Contract Handovers Every July, Year 6 pupils across England find out how they did in their Sats. This year, a lot of schools found out how their exam board did instead, and the answer wasn’t good. Pearson took over the £180 million Sats marking contract from
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What Makes a Supplier (And When a Tool Is Not Simply a Tool) Every organisation I’ve worked with over the years has a supplier list. It sits somewhere in a spreadsheet, gets reviewed once a year around audit time, and contains the names you’d expect: the IT support company, the payroll provider, maybe a facilities
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