business continuity

An empty GP surgery waiting room after hours, with a desk telephone handset lying off the hook on the reception counter

Hundreds of GP Websites Gone Overnight: What Supplier Insolvency Really Looks Like

Leave a Comment / Business Continuity, Information Security & ISO 27001, Supply Chain Resilience /

This week, up to 600 GP practices across England and Wales lost their websites after the company that provided them went into administration. Patients can no longer use the online consultation forms. The chatbots and the FootFall online consultation platform have gone too, and some practices have warned that requests patients had already sent may

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An empty chair at the head of a long boardroom table, with an unopened envelope, a notebook and a glass of water set out in front of it.

118 people and a Chief Resilience Officer: reading the BCI Future of Resilience Report 2026

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The BCI’s latest research arrived with a confident covering email. The BCI Future of Resilience Report 2026, produced with the support of F24, describes “a profession on the verge of a significant transformation” and promises “the rise of the Chief Resilience Officer as a standard senior role”. Those are big claims about where our profession

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A supermarket worker uses a probe thermometer and clipboard to check the temperature of empty, fogged-up freezer cabinets, with the aisle closed off, after a cyber attack on the store’s refrigeration systems

Defrosted overnight: the French supermarket cyber attack and How it describes my job

Leave a Comment / Business Continuity, Information Security & ISO 27001, Risk Management /

When someone asks me what I do for a living, I usually take a breath before answering. Business continuity, crisis management, information security, data protection, emergency planning, exercising, training…. People’s eyes start to glaze over somewhere around the third item, and I can see them filing me under “something in IT” or “health and safety,

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Oil tanker sailing without lights at dusk through a rocky strait, with a distant lighthouse beam across the water

One in Twenty: What the Hormuz Bonus Tells Us About Risk Appetite

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I was listening to Times Radio yesterday when the conversation turned to the pay now on offer to tanker crews prepared to take ships through the Strait of Hormuz. The Financial Times has reported captains earning around $100,000 a month, against a normal rate of about $15,000, plus a $50,000 bonus for each passage, with

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Ground crew repositioning an aircraft on a wet airport apron at dusk, with an air traffic control tower in the background

The Fault Lasted a Millisecond. The Recovery Took Days.

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On 8 September, a defect in the software that allocates radar identification codes to aircraft over the UK lasted, by NATS’ own account, a matter of milliseconds. Controllers lost the ability to tell which blip on their screens belonged to which flight without switching to manual coordination, and restrictions went on across the whole of

The Fault Lasted a Millisecond. The Recovery Took Days. Read More »

Warehouse worker checking stock levels beside wrapped pallets, part of the UK's food supply chain, as storm clouds gather overhead

Stockpile the Tins. Audit the Supply Chain.

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On Friday, the government told the country to start putting food aside. Environment Secretary Dame Angela Eagle said the UK is heading into what could be the largest El Niño event since records began in the nineteenth century, with sea temperatures in the Pacific running more than three degrees above average. The practical translation for

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Close-up of hands adjusting a small brass gear within a larger, intricate clockwork mechanism

A Forgotten Certificate Just Broke Email for Millions. That’s the Real Story.

Leave a Comment / Business Continuity, Crisis Management, Information Security & ISO 27001 /

On Monday evening, Outlook and Exchange Online stopped working. Not for one company, for a meaningful slice of the world. People couldn’t log in. Messages sat unsent. Search returned nothing. IT teams spent hours fielding calls from colleagues who couldn’t do their jobs, because the one tool most of us touch fifty times a day

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A darkened open-plan office at night, every desk empty and unlit except a single row still working under lamplight, city skyline visible through the windows.

Minimum Viable Company: What’s Actually New Here?

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A term with real momentum, four different definitions, and a decade-old cousin nobody mentions. Ask four different advisers to define “Minimum Viable Company” and you’ll get four different answers, all wearing the same three letters. That’s usually the first sign a term hasn’t earned its place in the vocabulary yet — and it’s worth working

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A server room with glowing status lights in the foreground, viewed through a rain-streaked window at a lightning storm over a city skyline at night

The most predictable risk in resilience planning is also the most ignored one

Leave a Comment / Business Continuity, Crisis Management, Uncategorized /

Look at the last few days. Heathrow spent part of last week warning passengers off the roads after flooding closed access to two terminals. A flood warning is in force for Nelson in Lancashire, with alerts out across Merseyside and the North East, arriving straight after weeks dry enough to count as drought, and yellow

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