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We blogged last month about the IT outage at Delta Airlines which led to the suspension of flights across the US, Japan and Europe.  Although the actual IT outage only lasted for 5 hours, disruption to flights persisted for several days and, in a briefing to investors on Wednesday, Delta estimated the cost of the […]

On Friday, the UK software firm Sage Group notified about 200 of its UK customers that sensitive information, including their employee bank account details and salary information, may have been affected by a data breach; the firm has also now reported the breach to the City of London Police.  More details about the causes of […]

Thousands of air passengers around the world were left stranded last Monday after a power cut in Atlanta caused Delta to suspend flights across the US, Japan, Italy and the UK.  Flights resumed six hours later but more than 740 flights had been cancelled and delays persisted as the backlog of passengers was cleared.  Had it […]

The Information Commissioner’s Office (ICO) released its most recent annual report at the end of June, which showed a continued steep rise in the number of data protection incidents.  There were a total of 1954 self-reported data protection incidents in 2015/16, an increase of over 17% from the previous year.  The figures are even more […]

There was an interesting postscript today to the story of the data breach at TalkTalk last October.  You will recall that the at first it was feared that personal details of all 4 million of the company’s customers could have been compromised, although the breach ultimately turned out to be much less serious.  The company […]

The massive recall of Whirlpool tumble dryers announced last November is still dragging on.  The recall programme, which also affects the Hotpoint, Indesit and Creda brands; has already been criticised for the length of time ( up to 11 months) that some customers are waiting for a repair.  The company can expect renewed pressure to […]

There was an interesting discussion of risk displacement on Radio 4’s Today programme this morning in the context of the forthcoming Euro 2016 Finals. Sir Bob Broadhurst, formerly of the Metropolitan Police, was discussing terrorist threats; and specifically how, as we improve security at the most obvious targets, the terrorists turn their attention to ‘softer’ […]

The human impact of the earthquakes on Thursday and Saturday in Japan’s Kumamoto Region was immediately obvious with at least 41 people dead, homes destroyed and public services severely disrupted. It is only now though, as we move into the next working week, that the business impact begins to become apparent. Sony, Honda and Toyota […]

We are delighted to announce that Millbrook Proving Ground had their Stage 2 assessment for ISO22301 certification in December, and passed with flying colours, and no non-conformities.  We have worked closely with Millbrook, implementing a new Management System that will enable a full integration with ISO 9001 and ISO 14001 as both of these Management […]

It has just been announced that the production of Carr’s Water Biscuits has been halted for a couple of months due to the recent floods in Carlisle during December 2015.  United Biscuits have run advertisements in The Times explaining that they had been unable to source alternative ovens that were suitable for making the biscuits.  […]