Manchester Airport Disruption – Have Lessons been Learned from Previous Incidents?

There has been extensive media coverage of chaotic scenes at Manchester Airport over recent days. Manchester Airport is certainly not unique within the aviation sector in encountering difficulties as the volume of passengers returns to normal (Easyjet and British Airways are also in the headlines), and I am not qualified to comment on what they […]

Remembering the Kegworth Air Crash

Last Saturday marked the anniversary of the Kegworth Air Crash. On 8th January 1989 a British Midland Boeing 737 developed an engine fault shortly after taking off from East Midlands Airport bound for Belfast. The pilots mistakenly shut down the wrong engine and the plane crashed onto the M1 just outside the airport perimeter. Of […]

More Product Recall Problems for Whirlpool

We have blogged repeatedly (most recently in June 2019) about the problems that Whirlpool has experienced with their long-running recall of tumble dryers.  Now, unbelievably, they have announced a recall of half a million washing machines and within the first 24 hours there have been “technical problems” with the recall website.  Unsurprisingly this has driven […]

More IT Problems at TSB

You couldn’t make it up: only days after the publication of a highly critical report into a massive IT failure in April 2018, TSB experienced further IT problems last week.  Customers started noticing delays to payments arriving in their accounts on Thursday.  TSB attributed the delays to a “processing error”, and advised that this had […]

Power Cut at Manchester Airport

Hundreds of passengers faced delays and disruption on Tuesday evening when Terminal 2 at Manchester Airport lost power.  Power was restored within a few hours but, whilst the power cut lasted, passengers could not check in and planes could not be unloaded.  Luckily, due to the time of day, it was possible to divert some […]

Disruption Continues for TSB Customers

TSB customers are experiencing a fourth day of disruption, following the migration of TSB customer data from Lloyds’ IT systems over the weekend.  The main impact on customers has been the inability to use internet and mobile banking but, more worryingly, there have been numerous reports of spurious transactions and, for a period on Sunday, […]

Delays to Calor Gas Deliveries Leave Customers Without Heat

It has been reported this week that thousands of Calor Gas customers have experienced delays in receiving their gas supplies; in extreme cases this has led to customers running out of gas for heating, cooking and hot water (although the number of these is not known).  Calor first announced the problem four weeks ago, blaming […]

2017 Quiet Year for Product Recalls

2017 appears to have been a quiet year for product recalls in the UK.  According to the FSA website there were only 45 recalls of food products (down from 76 in 2016); whilst recalls of electrical products were down from 61 to 32 (see Electrical Safety First).  Before we get too excited though, looking at […]

Business Continuity Awareness Week Day 4 – more cyber news

A quick summary of the cyber news today, and it is clear that the same key lessons are emerging as have already been noted this week.  Indian restaurant guide, Zomato, is reporting the theft of data of some 17 million users.  From the phrasing in their blog, it appears that they have just found the breach, […]

How will fire impact Cancer Research at the Christie?

There is widespread coverage of a large fire that has broken out at a research building attached to The Christie.  The fire started at around 10.35, being brought under control shortly before 1500hrs, although still not extinguished. The nature of this incident would test even the most developed and well-rehearsed business continuity plan, from both […]