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Business Continuity, Crisis Management & Information Security Solutions

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Social media is not just a fad that businesses can have fun dabbling with, although it may seem that way at times. It has indeed created a channel of communication that allows businesses and corporations to show their less serious side, in fact, it demands it. However, we should be wary of underestimating its power. [...]

The recent fire at the Asos distribution warehouse near Barnsley, South Yorkshire, brought the online-only business to a halt on Friday 20th of June. Although the fashion retailer has begun trading again, the incident gave an interesting example of business continuity in action. The fire, which is being attributed to an arson attack, broke out [...]

On a weekend of great sporting events, including the Grand National and the Boat Race, one of the most notable events was the cancellation of the Sheffield Half Marathon after organisers said that they had been “let down” by their water supplier. Following an initial delay in the start of the event whilst the organisers [...]

Calling BUPA

At what point should businesses be able to move from an incident response and return to Business As Usual?  How quickly should services be returned to 100% capacity?   Widespread flooding has impacted large swathes of southern England, impacting residential areas and businesses alike.  One of the businesses impacted was BUPA who, some weeks on [...]

Something a little closer to home

Our local nursery had a problem with water on Thursday and Friday last week.  The nursery is located on hospital grounds, and has a significant intake of hospital staff children.  On Thursday afternoon, hospital building contractors cut through the water main and, as a result, the nursery water was diverted to the hospital.  A limited [...]

Sony Freeview Fiasco

Thousands of people across Britain have been unable to watch any Freeview channels on their Sony HXD digital video recorders since Friday evening.  Affected customers are complaining that they have wasted hours trying to retune their units and there are even claims that some people have bought replacement recorders.  The problem has been variously attributed [...]

I thought it was time for another fun example of incident management and our adventure on the Nene Valley Railway (NVR) yesterday fits the bill perfectly.  Setting off from Wansford we happily chugged West but, turning around at Yarwell Junction, the steam engine suffered a mechanical fault.  This would not normally be a major problem [...]

Further Disruption at RBS

Customers of RBS (including NatWest and Ulster Bank) face further disruption overnight with problems reported over on-line and phone banking, cash withdrawals and debit card payments.  The problems appear to have been resolved within a few hours; and RBS have communicated very effectively, apologising for the inconvenience to customers and making clear that they will consider [...]

NatWest customers are today facing their third day of disruption caused by IT problems at the bank.  Some news sites are reporting that the underlying problem has now been fixed, but customers are still being warned to expect delays to the processing of payments: it may be next week before the processing backlog has been [...]

Legoland in Windsor was closed today due to an electrical fault.  Whilst this was clearly not the fault of the park, there has been criticism of Legoland’s failure to communicate effectively with customers: visitors are quoted on the BBC website saying that they sat in a queue of traffic for an hour before being told [...]