Communicating with stakeholders is absolutely key to managing a crisis: a number of recent incidents have vividly illustrated the consequences of getting this wrong. Appropriate training can equip senior managers with the skills and confidence to communicate effectively. It can also highlight the need to provide quick, accurate information, demonstrating the importance of social media for any incident or crisis response.
ISO 27001: 2012 includes several clauses which are related specifically to communications, both before, during and after any incident, requiring the development of procedures. Cambridge Risk Solutions have proven expertise in the development of effective protocols and procedures for a Business Continuity response.
Cambridge Risk Solutions also works with a number of selected partners who specialise in this area to deliver realistic training including interview training and simulated media interviews. We can also enliven exercises with simulated press, TV and social media activity.
