No Business Continuity Management programme is effective without a significant element of training. Moreover, ongoing Business Continuity training and exercising is a key element in ensuring that plans work and that they remain up to date as organisations evolve and people within the organisation move.
Whatever the current maturity of Business Continuity Management within your organisation; Cambridge Risk Solutions can work with you to identify your specific training needs. We have extensive experience of delivering all types of Business Continuity training from half-hour briefings to 3-day courses. We also offer specialist Crisis Management and Crisis Communications training.
Business Continuity Awareness Training
Everyone in the organisation must receive some very basic Business Continuity training if the programme is to be truly effective. This can be included as part of employee induction and reinforced by periodic reminders via email and/or intranet. Topics to cover include:
- The existence of a Business Continuity plan and Incident Management Teams;
- Summary of any relevant elements of the plan (eg location of DR site);
- Instructions on what action to take if denied access to the workplace; and
- Details of how the organisation will communicate with staff during a disruption.
Business Continuity Management Training
Business Continuity Coordinators, and others within the organisation who have responsibility for maintaining plans, require additional training in order to fulfill their duties effectively. Typically this consists of 1 or 2 days of training initially and an annual half-day refresher.
Internal Auditor Training
Many of our clients have an existing Internal Audit Team. We provide training to these auditors in order that they can encompass Business Continuity within their existing audit programmes, enabling objective internal audits by suitably competent staff. Typically this consists of up to 1 day of training and subsequent refreshers, as required.
Measuring the Effectiveness of Business Continuity Training
Following any Business Continuity training programme it is important to measure effectiveness to ensure that you are getting value for money and to identify ways of improving in the future. As far as possible, effectiveness of training should be evaluated at the following levels:
- Reaction – this is the normal delegate feedback on how useful the training was;
- Learning – this involves testing the knowledge gained from the training;
- Behaviour – this involves observing people back at work to see if they have changed how they do things as a result of the training;
- Results – this involves measuring relevant performance indicators before and after training; and
- Return on Investment – this is the most difficult area to evaluate but ultimately the most useful if it can be achieved.
Follow the links to view details of some recent Business Continuity training projects.