Conducting Desktop Exercises Case Study

The Client and Task

The client is a commercial research institute with approximately 100 staff.

Having recently written a Business Continuity plan from scratch, they asked our consultant to facilitate a desktop exercise for their Crisis Management team.

The agreed objectives for the exercise were as follows:

  • Improve familiarity with the Business Continuity plan
  • Practise the Crisis Management team in making decisions in a crisis situation
  • Identify any gaps in the Business Continuity plan

The Solution

8 members of staff attended the exercise; this included a mixture of primary members of the Crisis Management team and their designated substitutes as would likely occur in a real incident.

The exercise was based on a ‘flu pandemic scenario which unfolded over a 2½ hour timeframe.

As well as giving the team practise in working together, the exercise identified some specific areas where the existing plan was weak including:

  • Awareness of critical suppliers and their plans
  • Methods for communicating with staff
  • Implementing arrangements for remote working

Even before the ‘flu pandemic occurred, the plan improvements resulting from this exercise stood the institute in good stead to deal with both a significant power outage in July 2008 and the bad weather of February 2009.

How can Cambridge Risk Solutions Help?

View some more of our case studies of recent projects.