Conducting Desktop Exercises Case Study

The Client

The client is a commercial research institute with approximately 100 staff.

 

The Problem

Having recently written a Business Continuity plan from scratch, they asked our consultant to facilitate a desktop exercise for their Crisis Management team.

The agreed objectives for the exercise were as follows:

  • Improve familiarity with the Business Continuity plan
  • Practise the Crisis Management team in making decisions in a crisis situation
  • Identify any gaps in the Business Continuity plan
Business continuity management system case study

The Solution

8 members of staff attended the exercise; this included a mixture of primary members of the Crisis Management team and their designated substitutes as would likely occur in a real incident.  The exercise was based on a ‘flu pandemic scenario which unfolded over a 2½ hour timeframe.

As well as giving the team practise in working together, the exercise identified some specific areas where the existing plan was weak including:

  • Awareness of critical suppliers and their plans
  • Methods for communicating with staff
  • Implementing arrangements for remote working
 
Even before the ‘flu pandemic occurred, the plan improvements resulting from this exercise stood the institute in good stead to deal with both a significant power outage and severe weather .

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