The client is a leading provider of fulfilment, mailing and handling services for a wide range of blue chip clients, operating from two sites in the East of England with a workforce of over 300 employees. They already held ISO 9001, ISO 14001 and ISO 27001, and we had previously assisted with their certification to BS25999. They now wanted to certify to ISO 22301.
The client had a very well-established BCM system, with regular updates, maintenance and exercising. However, the system needed to be updated to reflect the demands of ISO 22301. More important for the certification was a review of all the Ark-H Management Systems, with the aim of developing a single core Management System that could be adapted and developed as the other relevant standards are updated and revised to follow the same format as ISO 22301. The context of the Management System was overhauled to enable a full reflection of the client’s aims and objectives, and a full recognition of the values and culture of the company. The rest of the Management System was updated to clearly define leadership, and to specify the support available for both the planning and response phases. Performance and Evaluation criteria have been updated, and mechanisms implemented to ensure the on-going improvement of the Management System.
We are delighted to report that they sailed through both Stage I and Stage II of their transition assessments and are now the well-deserved holders of ISO 22301 certification.