BS 11200:2014 Crisis Management – Guidance and Good Practice

BS 11200:2014 Crisis Management – Guidance and Good Practice was published in May 2014, and details best practice for crisis management.  The standard is a useful single source for crisis management guidance, and replaces PAS 200, which has now been withdrawn.

The standard defines a crisis as an “abnormal and unstable situation that threatens the organisation’s strategic objectives, reputation or viability”.  It summarises the defining features of a crisis before making specific recommendations for successful crisis management.  As well as general guidance on building a crisis management capability, the standard provides advice on:

  •  Crisis leadership
  • Decision-making
  • Crisis communications
  • Training & exercising

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