The announcement yesterday that Merlin Entertainments had been fined £5m for the crash at Alton Towers last year in which 16 people were injured came as little surprise. What has been startling though is Merlin’s dramatic fall from grace over the last 12 months. In the immediate aftermath of the incident, the operator was being […]
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We blogged last month about the IT outage at Delta Airlines which led to the suspension of flights across the US, Japan and Europe. Although the actual IT outage only lasted for 5 hours, disruption to flights persisted for several days and, in a briefing to investors on Wednesday, Delta estimated the cost of the […]