Disruption Continues at Glasgow City Council Following IT Outage

Significant disruption continues at Glasgow City Council, after a faulty air conditioning unit in the council’s data centre set off its fire suppressant system on Tuesday morning, causing damage to multiple servers.  Initially phone services were affected too, but according to a statement on the council’s website yesterday “The council switchboard is now operational again”; however “Emails […]

Janet hit by Distributed Denial of Service Attack

Janet, the network responsible for running the .ac.uk and .gov.uk domains, was the subject of a sustained distributed denial of service attack, over the period 7/8th December.  The most obvious effect of this was that the websites of many UK universities, and a number of local councils, were unavailable or slowed down significantly.  It also […]

Flooding highlights benefits of Business Continuity

Residents of flood-hit areas of Cumbria and Scotland have started their clear-up, whilst Lancaster is still without power, and Lancaster University had brought forward the end of term.  Some 42,ooo homes are still without power, and many businesses are without power and/or have been flooded, including the McVities factory in Carlisle, last flooded in 2005. […]

New Figures for ISO 22301 and ISO 27001 Certifications

This year’s annual report from the International Standards Organisation (ISO) included figures on certifications to ISO 22301 for the first time ever: 1757 organisations had certified to the standard by the end of 2014.  The geographic distribution of certifications is similar to that seen with BS 25999 and the top three countries were: India (480 […]

Lessons to be Learned from HBOS

The Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) have produced their report ‘The failure of HBOS plc (HBOS)‘.  Whilst the report is focussed on the financial risk management within HBOS, it is worth considering this document to consider whether there are any lessons in it for other areas of operational risk management, […]

How resilient is resilient? Power failure demonstrates fallibility in redundancy

The Register has been reporting the outage at a major London data centre.  The Telecity outage has impacted a range of VoIP firms’ services, Amazon and its Direct Connect service.  The Register reports that ‘both primary and backup power supplies went down, potentially affecting thousands of customers’, this despite Telecity claiming to provide ‘Infrastructure you […]

Does ISO 27001 protect against Cyber attacks?

George Osborne has warned today of the threat of deadly cyber attacks. This follows a spate of information security breaches, most famously that of Talk Talk. It is, perhaps, unlikely that any system will ever be 100% secure, particularly where there are requirements for the general public to be able to enter data through a […]

'Safe Harbour' ruling: ISO27001 implications?

The European Court of Justice yesterday ruled that the Safe Harbour scheme “enables interference, by United States public authorities, with the fundamental rights of persons” following a privacy campaign against Facebook by Max Schrems, a campaigning Austrian law student. Is it possible that this ruling could have implications for companies with ISO27001? Background In Europe, personal […]

VW Suppliers: 'Together – best in class, in customer value and cost'???

We have previously reported on a number of automotive industry recalls but, even if all examined together, these are eclipsed by the sheer scale of the crisis that is facing VW now following the confirmation that they have been using defeat software to pass emissions tests.  Whilst the current focus is on VW diesel cars, […]

More IT Problems for American Airlines

Back in April we commented on how American Airlines flights were grounded because of a software glitch with pilots’ iPads; yesterday the airline was impacted by a completely different IT problem.  Flights from Miami, Dallas and Chicago were grounded because of “connectivity issues”; there were also reports of problems with the American Airlines website.  The […]