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NHS Greater Glasgow IT Problems Finally Resolved

NHS Greater Glasgow and Clyde announced today that its IT system is working again after two days of disruption affecting 11 hospitals.  However, the Health Board still doesn’t know what caused the problem in the first place.

At one level you may question whether disruption to IT really matters – maternity and A&E services were maintained throughout the disruption, so nobody has died as a direct result.  However 599 outpatient appointments, 62 inpatient procedures and 48 chemotherapy patient treatments have had to be postponed.  On top of the considerable inconvenience and distress to those affected, there will almost certainly be a significant cash cost from paying overtime and hiring temporary staff to recover from this backlog in a timely fashion.  At the risk of stating the obvious, the money spent on this is not available to pay for treatment for other patients so, ultimately, there is a health impact.

Follow the link for more information about business continuity planning in the NHS.