Practical, Cost Effective and award-winning

Business Continuity, Crisis Management & Information Security Solutions

Phone:

0800 035 1231 (Mon to Fri 9am – 5pm)

36B Market Street, New Mills

Derbyshire, SK22 4AA, United Kingdom

We blogged recently about the role of social media in crisis management; continuing to engage with your social audience is vital for customer loyalty. What happens though when your disaster originates on your social media account? Plenty of big name businesses and political representatives have been stung by the immediacy and freedom of social media. [...]

Social media is not just a fad that businesses can have fun dabbling with, although it may seem that way at times. It has indeed created a channel of communication that allows businesses and corporations to show their less serious side, in fact, it demands it. However, we should be wary of underestimating its power. [...]

The recent fire at the Asos distribution warehouse near Barnsley, South Yorkshire, brought the online-only business to a halt on Friday 20th of June. Although the fashion retailer has begun trading again, the incident gave an interesting example of business continuity in action. The fire, which is being attributed to an arson attack, broke out [...]