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We have frequently commented on the high costs to businesses, most commonly banks, of IT glitches; but what is the impact when your business is entirely web-based? Yesterday's disruption to Twitter, which left some users locked out and others receiving only an intermittent service, provides a fascinating case study.  It also provided some much-needed humour [...]

It was HSBC's turn in the spotlight this week after experiencing significant disruption to its on-line banking service, affecting both business and personal banking customers.  HSBC has emphasised that the problems were not the result of any sort of external interference, blaming "a complex technical issue within our systems": it's not clear if that is meant [...]

Significant disruption continues at Glasgow City Council, after a faulty air conditioning unit in the council's data centre set off its fire suppressant system on Tuesday morning, causing damage to multiple servers.  Initially phone services were affected too, but according to a statement on the council's website yesterday "The council switchboard is now operational again"; however "Emails [...]

Janet, the network responsible for running the .ac.uk and .gov.uk domains, was the subject of a sustained distributed denial of service attack, over the period 7/8th December.  The most obvious effect of this was that the websites of many UK universities, and a number of local councils, were unavailable or slowed down significantly.  It also [...]

The Register has been reporting the outage at a major London data centre.  The Telecity outage has impacted a range of VoIP firms' services, Amazon and its Direct Connect service.  The Register reports that 'both primary and backup power supplies went down, potentially affecting thousands of customers', this despite Telecity claiming to provide 'Infrastructure you [...]

George Osborne has warned today of the threat of deadly cyber attacks. This follows a spate of information security breaches, most famously that of Talk Talk. It is, perhaps, unlikely that any system will ever be 100% secure, particularly where there are requirements for the general public to be able to enter data through a [...]

Back in April we commented on how American Airlines flights were grounded because of a software glitch with pilots' iPads; yesterday the airline was impacted by a completely different IT problem.  Flights from Miami, Dallas and Chicago were grounded because of "connectivity issues"; there were also reports of problems with the American Airlines website.  The [...]

Whilst the most recent IT glitch at RBS attracted much media coverage; the inability of US Embassies globally to process visa applications since the 9th of June has attracted very little attention.  The stoppage has had a particularly severe impact on business travellers (who cannot use the visa waiver programme), and has already resulted in [...]

It is being widely reported that a number of American Airlines flights were delayed yesterday (Tuesday) evening when pilots were unable to view flight plans on their iPads because of a software glitch.  The number of planes affected is unclear, and the delays appear not to have been too severe; but it is a great [...]

The Bank of England yesterday published the report that it commissioned from Deloitte into the loss of the RTGS system on 20th October last year.  Making any sort of post-incident review public is pretty unusual in itself, but publishing such a warts-and-all account of the incident is truly remarkable.  In doing so,and sharing lessons identified, [...]