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BA in the News Again (Twice)

Last week attention was drawn once again to BA's major IT outage back in May, which left tens of thousands of passengers stranded; when their owner, IAG, announced its half-year results.  There were various predictions of the cost of the disruption around the £100m mark at the time of the incident, but IAG announced that [...]

What a start to Business Continuity Awareness Week!  The theme for this year is Cyber Resilience', and the week has started with the investigations and continued fall-out from what has possibly been the world's largest cyber security event which occurred on Friday afternoon. A ransomware attack has spread throughout 150 countries, infecting more than 200,000 [...]

The severe disruption to London Ambulance Service's IT systems on New Year's Eve has been widely reported in the media, although little is known at this stage about the root cause.  Hopefully, in due course, any useful lessons identified will be shared throughout the NHS to minimise the chance of a recurrence.  In the mean [...]

Update on Delta Airlines IT Outage

We blogged last month about the IT outage at Delta Airlines which led to the suspension of flights across the US, Japan and Europe.  Although the actual IT outage only lasted for 5 hours, disruption to flights persisted for several days and, in a briefing to investors on Wednesday, Delta estimated the cost of the [...]

Thousands of air passengers around the world were left stranded last Monday after a power cut in Atlanta caused Delta to suspend flights across the US, Japan, Italy and the UK.  Flights resumed six hours later but more than 740 flights had been cancelled and delays persisted as the backlog of passengers was cleared.  Had it [...]

You always hope for some good stories during BCAW; luckily this year is no exception and Lloyds Bank has obliged with a disruption to their website yesterday.  Details are a little unclear (the story doesn't appear to have been picked up in the mainstream media), customers started reporting problems with on-line banking services from about [...]

HSBC On-Line Banking Down Again

For the second time this month, HSBC's on-line banking service for personal customers is unavailable.  However, in contrast to the outage earlier this month, the bank has explicitly stated that this disruption is the result of a denial of service attack.  It is not clear at this stage how long the services will be unavailable [...]

We have frequently commented on the high costs to businesses, most commonly banks, of IT glitches; but what is the impact when your business is entirely web-based? Yesterday's disruption to Twitter, which left some users locked out and others receiving only an intermittent service, provides a fascinating case study.  It also provided some much-needed humour [...]

It was HSBC's turn in the spotlight this week after experiencing significant disruption to its on-line banking service, affecting both business and personal banking customers.  HSBC has emphasised that the problems were not the result of any sort of external interference, blaming "a complex technical issue within our systems": it's not clear if that is meant [...]

Significant disruption continues at Glasgow City Council, after a faulty air conditioning unit in the council's data centre set off its fire suppressant system on Tuesday morning, causing damage to multiple servers.  Initially phone services were affected too, but according to a statement on the council's website yesterday "The council switchboard is now operational again"; however "Emails [...]