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Business Continuity, Crisis Management & Information Security Solutions

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0800 035 1231 (Mon to Fri 9am – 5pm)

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Derbyshire, SK22 4AA, United Kingdom

We have frequently commented on the high costs to businesses, most commonly banks, of IT glitches; but what is the impact when your business is entirely web-based? Yesterday's disruption to Twitter, which left some users locked out and others receiving only an intermittent service, provides a fascinating case study.  It also provided some much-needed humour [...]

Significant disruption continues at Glasgow City Council, after a faulty air conditioning unit in the council's data centre set off its fire suppressant system on Tuesday morning, causing damage to multiple servers.  Initially phone services were affected too, but according to a statement on the council's website yesterday "The council switchboard is now operational again"; however "Emails [...]

Luckily there don't appear to have been any major disasters in the UK over the last 24 hours so, for today's BCAW 2015 blog post, we focus on the ongoing saga of Yodel's Mother's Day deliveries. A number of well known brands such as Marks and Spencer, Interflora and Waitrose used Yodel to deliver Mother's [...]

We have previously discussed the real and present threat that fires present to businesses, and have highlighted some of the steps that businesses should take to protect themselves, but this lesson has been reinforced by the recent fire at the South Oxfordshire and Vale of White Horse District Council offices. Having destroyed over 80% of [...]

Weekends and Holidays

Happy New Year to all our readers! The Christmas break has served as a salutary reminder as to the need to consider out-of-hours issues in business continuity planning.  There has been a couple of incidents over the Christmas holiday period which will have direct impacts on businesses, such as the deliberate grounding of the Hoegh [...]

Parts of Staines High Street remain closed following a substantial overnight fire at the Renshaws industrial Estate in Staines. The precise cause and source of the fire are as yet unknown, but there have been accounts of explosions, and business owners are reportedly facing 'ruin' following the blaze; local news has highlighted the extensive damage [...]

We blogged recently about the role of social media in crisis management; continuing to engage with your social audience is vital for customer loyalty. What happens though when your disaster originates on your social media account? Plenty of big name businesses and political representatives have been stung by the immediacy and freedom of social media. [...]

Social media is not just a fad that businesses can have fun dabbling with, although it may seem that way at times. It has indeed created a channel of communication that allows businesses and corporations to show their less serious side, in fact, it demands it. However, we should be wary of underestimating its power. [...]

The recent fire at the Asos distribution warehouse near Barnsley, South Yorkshire, brought the online-only business to a halt on Friday 20th of June. Although the fashion retailer has begun trading again, the incident gave an interesting example of business continuity in action. The fire, which is being attributed to an arson attack, broke out [...]

On a weekend of great sporting events, including the Grand National and the Boat Race, one of the most notable events was the cancellation of the Sheffield Half Marathon after organisers said that they had been "let down" by their water supplier. Following an initial delay in the start of the event whilst the organisers [...]