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2017 appears to have been a quiet year for product recalls in the UK.  According to the FSA website there were only 45 recalls of food products (down from 76 in 2016); whilst recalls of electrical products were down from 61 to 32 (see Electrical Safety First).  Before we get too excited though, looking at [...]

Hanging on the Telephone

Despite the sophistication of their Business Continuity Planning, many organisations still overlook the practical aspects of crisis communications. This article offers some thoughts on the subject.

A quick summary of the cyber news today, and it is clear that the same key lessons are emerging as have already been noted this week.  Indian restaurant guide, Zomato, is reporting the theft of data of some 17 million users.  From the phrasing in their blog, it appears that they have just found the breach, [...]

There is widespread coverage of a large fire that has broken out at a research building attached to The Christie.  The fire started at around 10.35, being brought under control shortly before 1500hrs, although still not extinguished. The nature of this incident would test even the most developed and well-rehearsed business continuity plan, from both [...]

The announcement yesterday that Merlin Entertainments had been fined £5m for the crash at Alton Towers last year in which 16 people were injured came as little surprise. What has been startling though is Merlin's dramatic fall from grace over the last 12 months. In the immediate aftermath of the incident, the operator was being [...]

There was an interesting postscript today to the story of the data breach at TalkTalk last October.  You will recall that the at first it was feared that personal details of all 4 million of the company's customers could have been compromised, although the breach ultimately turned out to be much less serious.  The company [...]

Today marks the start of Business Continuity Awareness Week (BCAW) 2016, the annual event aimed at raising awareness of the importance of business continuity globally.  As in previous years, we shall be blogging regularly throughout the week. Unusually for me, I start of this blog with a quote from ISO 22313: "Exercises should be realistic, [...]

Thousands of homes in Derbyshire and Leicestershire were without water for much of the weekend after Severn Trent found unusually high levels of chlorine in its Castle Donnington reservoir.  A "Do not use" announcement was made on Friday, meaning customers should not use water for washing or even flushing the toilet - not just drinking. [...]

We have frequently commented on the high costs to businesses, most commonly banks, of IT glitches; but what is the impact when your business is entirely web-based? Yesterday's disruption to Twitter, which left some users locked out and others receiving only an intermittent service, provides a fascinating case study.  It also provided some much-needed humour [...]

Significant disruption continues at Glasgow City Council, after a faulty air conditioning unit in the council's data centre set off its fire suppressant system on Tuesday morning, causing damage to multiple servers.  Initially phone services were affected too, but according to a statement on the council's website yesterday "The council switchboard is now operational again"; however "Emails [...]