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Regular readers may remember that back in November 2016 we blogged about a cyber attack on Tesco Bank in which money was taken from 20 000 customers and all on-line banking was suspended. At the time, Tesco Bank were seen to have managed some aspects of the incident very well: the fraud was detected promptly [...]

Millions of users of on-line banking services have been hit this week by disruptions at three different banks.  Cashplus was the first bank to experience difficulties, the impact on customers was particularly severe as it is an on-line bank so people were unable to access their accounts, make cash withdrawals, or make or receive payments.  Then, [...]

The inability of BP stations to handle card payments for a period on Sunday evening has been widely reported.  There have been no reports of further problems since then so it appears that the glitch has been successfully resolved.  Meanwhile, the fault  in the UK's Faster Payments system, which occurred a few hours earlier, has [...]

TSB customers are experiencing a fourth day of disruption, following the migration of TSB customer data from Lloyds' IT systems over the weekend.  The main impact on customers has been the inability to use internet and mobile banking but, more worryingly, there have been numerous reports of spurious transactions and, for a period on Sunday, [...]

You always hope for some good stories during BCAW; luckily this year is no exception and Lloyds Bank has obliged with a disruption to their website yesterday.  Details are a little unclear (the story doesn't appear to have been picked up in the mainstream media), customers started reporting problems with on-line banking services from about [...]

HSBC On-Line Banking Down Again

For the second time this month, HSBC's on-line banking service for personal customers is unavailable.  However, in contrast to the outage earlier this month, the bank has explicitly stated that this disruption is the result of a denial of service attack.  It is not clear at this stage how long the services will be unavailable [...]

It was HSBC's turn in the spotlight this week after experiencing significant disruption to its on-line banking service, affecting both business and personal banking customers.  HSBC has emphasised that the problems were not the result of any sort of external interference, blaming "a complex technical issue within our systems": it's not clear if that is meant [...]