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Costa Concordia - A Case Study in Crisis Communications - January 14th, 2012
It is both tragic and very surprising that people could lose their lives on a modern cruise ship, in perfect conditions within sight of land; as happened this morning when the Costa Concordia ran agro ...read more

PIP Breast Implant Recall - A Perfect Storm - January 10th, 2012
As product recalls go, the current problems with PIP breast implants are pretty much a perfect storm: There is a perceived risk of serious harm to large numbers of people but the scientific evid ...read more

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