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Business Continuity, Crisis Management & Information Security Solutions

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It's that time of year again: bonfire night and the BCI Supply Chain Resilience Report!  The survey has now been going for ten years, and the 2018 report very much confirms the patterns seen in previous years: 56% of respondent organisations experienced one or more supply chain disruptions in the last 12 months (down slightly from [...]

Regular readers may remember that back in November 2016 we blogged about a cyber attack on Tesco Bank in which money was taken from 20 000 customers and all on-line banking was suspended. At the time, Tesco Bank were seen to have managed some aspects of the incident very well: the fraud was detected promptly [...]

The International Standards Organisation (ISO) has recently released its latest annual survey, covering the period up to 31st December 2017.  Whilst there has been continued rapid growth in a number of standards; the increase in certifications to the business continuity management standard, ISO 22301, has been a relatively modest 11%.  This brings the total number [...]

Millions of users of on-line banking services have been hit this week by disruptions at three different banks.  Cashplus was the first bank to experience difficulties, the impact on customers was particularly severe as it is an on-line bank so people were unable to access their accounts, make cash withdrawals, or make or receive payments.  Then, [...]

Building on her previous studies over the last twenty years, Deborah Pretty of Pentland Analytics has recently published new research looking at "Reputational Risk in the Cyber Age".  The study analyses a sample of 125 reputational risk events over the last ten years including: The Samsung Galaxy Note7 recall; The Volkswagen emissions scandal; and Cyber-attacks [...]

The Information Commissioner's Office (ICO) published its report for the year 2017/18 last month, containing a useful update on the prevalence of information security issues. Firstly, the ICO reported that the number of data protection concerns raised had risen to 21019 (up 15% from last year).  In a similar pattern to last year, 32% of [...]

The Business Continuity Institute (BCI) recently published its 2018 Cyber Resilience Report.  In many ways this year's report confirms the findings of the previous reports in 2016 and 2017: 66% of organisations experienced at least one "cyber security incident" in the last 12 months (64% in 2017); 11% of organisations experienced more than 20 incidents [...]

The inability of BP stations to handle card payments for a period on Sunday evening has been widely reported.  There have been no reports of further problems since then so it appears that the glitch has been successfully resolved.  Meanwhile, the fault  in the UK's Faster Payments system, which occurred a few hours earlier, has [...]

We blogged in March about the frequency of product recalls in the US; concluding that there were no particular trends (upwards or downwards) in any particular product category.  However, looking at the corresponding picture for Europe (once again using data from Stericycle) , there is one product area with a distinct upwards slope: automotive. Whilst [...]

Hundreds of passengers faced delays and disruption on Tuesday evening when Terminal 2 at Manchester Airport lost power.  Power was restored within a few hours but, whilst the power cut lasted, passengers could not check in and planes could not be unloaded.  Luckily, due to the time of day, it was possible to divert some [...]