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BA in the News Again (Twice)

Last week attention was drawn once again to BA’s major IT outage back in May, which left tens of thousands of passengers stranded; when their owner, IAG, announced its half-year results.  There were various predictions of the cost of the disruption around the £100m mark at the time of the incident, but IAG announced that the actual cost to the company has now been calculated at £58m.  Despite this, operating profits for BA were actually up 17%!

IAG failed to shed any more light on the root cause of the disruption but did stress that it was an “isolated incident”.   However, yesterday, passengers at both Heathrow and Gatwick experienced significant delays in checking in because of further IT problems.  We await the findings of BA’s investigations with interest…