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The October 2015 data breach at TalkTalk, resulting in the theft of personal data of almost 157,000 customers and a record £400 000 fine, has been widely reported  here and elsewhere.  However, another serious breach has not been so widely reported. TalkTalk began investigating in September 2014, after  receiving complaints from customer that they were [...]

The Hull-based telecoms firm, KCOM, has been fined £900k by Ofcom over a failure of their 999 call service back in December 2015.  The 4-hour outage resulted in 74 emergency calls failing, so the fine equates to over £10 000 per call (or £225k per hour)!  Although Ofcom accepted that the root cause of the [...]

BA in the News Again (Twice)

Last week attention was drawn once again to BA's major IT outage back in May, which left tens of thousands of passengers stranded; when their owner, IAG, announced its half-year results.  There were various predictions of the cost of the disruption around the £100m mark at the time of the incident, but IAG announced that [...]