An IT failure left Hinchingbrooke Hospital in Huntingdon unable to receive incoming calls for several hours yesterday afternoon and evening. In some ways the hospital appears to have handled the disruption very well, with clear information for patients quickly available on the website; and the trust states that all scheduled activity took place as planned yesterday. However, it appears that the hospital’s contingency plans for loss of phone service were based entirely on the use of mobile phones and diverting calls to other providers such as NHS Direct. With a hospital of this size typically receiving over a thousand incoming calls every day, it is doubtful how sustainable these solutions would have been if the disruption had persisted for more than half a day.
Telephone Disruption at Hinchingbrooke Hospital
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